Delivery Info
Our products are delivered to the UK mainland and EU countries. The full list of countries will be available at check-out.
The cost of delivery will be calculated at check-out. It will vary, depending on the weight of your order and the country of destination. For Ireland, a standard delivery cost is 7.50€.
The typical delivery time is between 2 and 5 working days. Our products are made in small batches, which means you get them fresh every time you order. As a result, it may happen that we run out of stock, and it will take longer to reach you. Please be patient because, in the end, you are getting a premium quality, freshly made product that is so much worth waiting for.
You will get a notification with the tracking number of your purchase from DPD. Please make sure you fill in the order form correctly with all the required details including email address and telephone number. Purchased goods that are returned to us due to incorrect delivery data provided will result in additional payment for the delivery.
Travel sets are not on regular sale but available periodically.
Return Policy
We’re sorry to hear that it’s not working for you. If you are not satisfied with your purchase made through Twin Skin website, we are happy to let you know that you can return any unwanted products. Unused, unopened products are eligible to 100% refund.
You can return products within 4 weeks from the date of purchase. Please also note that, except where required by applicable law, gift cards cannot be refunded or redeemed for cash. Shipping fees and product(s) listed as Sale are non-refundable.
EXCHANGES
We do not offer store credit or exchanges. However, if you’re unhappy with our product, please review the return instructions below.
HOW TO RETURN
Online orders can be returned via mail, please follow the instructions below.
We ask you to ensure that a copy of your invoice is included with your shipment. Please contact us through email confirming the order number, products returned, and return tracking details.
Please send your product(s) that you wish to return to the address listed: Skinventions Ireland, 56 Kirvin Hill, Saunders Lane, Rathnew, Co.Wicklow, A67H523, IRELAND.
CUSTOMER RESPONSIBILITY
Returned products are your responsibility until they arrive at our location. Make sure they are securely packed. We won’t be able to refund damaged goods.
Though it’s not required, we do recommend purchasing tracking services for your protection and to also hold on to the proof of postage in case you need to contact us about your return. Please note Twin Skin does not incur the cost of return tracking or postage.
If we cannot locate your order number, we are unable to process the refund. Please be mindful of what is being sent to us as any products incorrectly sent back cannot be credited and will not be sent back to you.
REFUNDS
We aim to refund you within 14 business days of the product being returned to Twin Skin, however these times may be impacted during high volume periods.
All returns will be credited to the original method of payment. We cannot process your refund to an alternative card. The refund will be issued upon processing of the returned product(s). You will receive an email notification upon completion of return processing.
THIRD-PARTY RETAILERS
We do not provide refunds or exchanges for products purchased outside of Twin Skin. You must abide by the return and exchange policies set in place by the authorized retailer you have made your purchase with. Please contact the retailer in question for more details.
FAIR USE
If we notice an abnormal pattern of return activity or behavior, then we may connect with you about your returns.
Any abuse of the return policy can result in the suspension of the account and any associated accounts. If this has happened to you, and you think we’ve made a mistake, please contact us and we’ll be happy to review it with you. If your account has been suspended and you need to make a return, please contact us sending any products back.
Twin Skin maintains the right to determine, in its sole and absolute discretion, whether you are entitled to a refund and, if so, the amount of the refund you are eligible to receive. Twin Skin reserves the right, in its sole and absolute discretion, to refuse to provide a refund or accept your Order for any reason – including, but not limited to, if we deem your Order to be suspicious or fraudulent in any way.
Should you have any questions, please contact us at hello@twinskin.ie